All courses are hosted on Teachable. Once you’re purchased a course you’ll be automatically logged into your new course.
You can access my Teachable site here, and there’s a link at the bottom of my site as well.

Here are some common troubleshooting things to try. If this isn’t working then please contact me and we can work it out together.

Please also remember that sometimes we do all need to unplug and reset; our computers as well.

Due to the digital nature of my online courses I don’t offer refunds or exchanges.

I do always want my customers to be happy, so please do contact me if you feel the course isn’t as described. If you’d like to see my teaching style before purchasing, I have a free online course here.

Add your details here and then you’ll receive my fortnightly (ish) emails. Make sure that you confirm the subscription, so that they go into your inbox and not spam folder.

Here's the direct login page to the community forum. And there are some troubleshooting ideas here.

Add your email address here, and then follow the prompts.

At the bottom of every newsletter I send there's a little 'unsubscribe' button, if you click that you can remove yourself from my list.

You can also update your preferences here.

Send me an email, to ellie@petalplum.com.au. If you give me as much detail as possible in your email about your question, that helps me to reply as efficiently as possible.

When you purchase through my online shop everything is Australian dollars. You can check out your currency rate here. Do keep in mind that some websites and credit card companies have a slightly different amount that what you’ll see online.

If you live in Australia I do add GST to all my physical products. You’ll see this at checkout.

My online courses are charged in US dollars.

When an order comes through from you, we do try our best to get it packed and out the door as soon as possible.

But we are a small family business (ie - my husband and I do all the packing), and we have a busy family life. Not to mention my studio / stitching time is important for my mental health.

Sometimes it will take about 2 business days for us to get your order to the post office. BUT please send me and email if you need it sooner and I’ll pack it up asap.

When an order has Express Post added this means that we post via Aust Post’s express post option, and does not always mean that we get it express out our door. (See above).

BUT, I understand the need to have things in a rush, so please contact me before placing your order.

We thank you for your understanding with this. Please do send an email if you need to chat.

Once we’ve given your order to Aust Post it’s out of our hands. In theory it shouldn’t take too long. They say within Australia approx a week, and sometimes a little longer for International (it can be 3 weeks, depending on where you live)

I’ve seen orders arrive much quicker than this and some take much longer.

When we send your parcel you’ll receive an email from SquareSpace with your tracking details. You can watch the parcel that way.

Please do email me if you want to follow up if it’s taking too long. I can put a claim in from my end.

I kindly ask that you don’t leave a negative review on my website if your order hasn’t arrived in time. Once Aust Post has it then I can’t do anything about the timeframe. (I mention this as it’s happened before, as does make me a bit sad).

If the item doesn’t match up to the description then please let me know and I’m happy to offer a refund. You’ll need to pay return postage, unless the item is damaged.

The product must be in new and unused condition.

I try my hardest to make sure that all my physical products are described and photographed as accurately as possible, but computer monitors do have different colours.

Send me an email and we can work something out. Most importantly I want you to love your new pieces from me.

I don’t offer refunds on digital items.

Send me an email, to ellie@petalplum.com.au. If you give me as much detail as possible in your email about your question, that helps me to reply as efficiently as possible.